Product Details - Packages
System and Service Specifications
The table below details the features that are included with XFINITY Home Security packages. Remember — to order any of the Add-On features, or to upgrade your services, simply call 1-800-XFINITY.
| Basic | Preferred | ||||
| Core Services | |||||
| 24/7 Monitoring | YES | YES | |||
| Wireless Backup (Central Station Monitoring) |
YES | YES | |||
| Web Portal Access | Glanceable Status & Arm/Disarm only |
Complete Access | |||
| Mobile Access | NO | YES | |||
| Fire & Carbon Monoxide Monitoring (equipment not included) |
NO | YES | |||
| Email & Text Alerts | NO | YES | |||
| Full Touch Screen Access | NO | YES | |||
| Home Automation (Lights & Thermostat equipment not included) |
NO | YES | |||
| Equipment | |||||
| Security Panel | YES | YES | |||
| Motion Detectors | YES | YES | |||
| Window/Door Sensors | YES (2) | YES (4) | |||
| Touch Screen | NO | YES | |||
| Keychain Remote | NO | YES | |||
| Wireless Keypad | NO | YES | |||
| Add-On Features | |||||
| Video Monitoring (equipment purchased separately) |
NOT AVAILABLE | AVAILABLE |